For any order cancellation request, please email sales@nuprimeaudio.com with the Order Number, name and quantity of the product.

Clearance Policy

1. Clearance products are non-refundable and have 6 months warranty only.
2. There is no Return option.
3. Clearance products are tested before shipment.
4. Shipment will be from Taiwan warehouse using Air Freight.
5. By placing an order for a clearance product, you agree to this policy. If you experience any issues within 6 months, support services will be provided. However, disputes will not be entertained if the customer fails to cooperate to check the product to prove it is not a working unit upon arrival.